Refund policy

Last Updated: May 2026

At LUNESSA, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple return and refund process.

Return Window

Customers may return eligible items within 30 days of receiving their order.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Free Return Shipping

LUNESSA provides free return shipping for eligible returns approved by our support team.

To request a return authorization and receive return instructions, please contact us before sending any item back.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Final sale or clearance items

  • Products that have been used, altered, or damaged after delivery

  • Personal care items that have been opened or used, where applicable for hygiene reasons

How to Start a Return

To initiate a return, contact our customer support team with your order number and reason for return:

Email: contact@lunessanova.shop
Phone: (706) 307-9648

Once your request is approved, we will provide return instructions.

Refunds

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

We will work quickly to provide a replacement, refund, or suitable resolution.

Order Cancellations

Orders may be canceled within 24 hours of placement. After this period, orders may already be in processing and cannot be canceled.

Contact Us

LUNESSA
5830 E 2nd St, Casper, Wyoming 82609, United States

Email: contact@lunessanova.shop
Phone: (706) 307-9648