FAQ

Frequently Asked Questions

How long does shipping take?
Orders are typically processed within 1–3 business days and delivered within 5–10 business days across the United States.

Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.

How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can also use our Track Your Order page.

What is your return policy?
We offer a 30-day return policy on eligible items from the date of delivery.

Do you provide free return shipping?
Yes, approved returns qualify for free return shipping.

When will I receive my refund?
Approved refunds are processed within 10 business days after the returned item has been received and inspected.

Can I cancel my order?
Orders may be canceled within 24 hours of purchase. After that, the order may already be in processing and cannot be canceled.

Do you ship internationally?
No. At this time, we only ship within the United States.

How can I contact customer support?
You can reach us through our contact form, by email at contact@lunessanova.shop, or by phone at (706) 307-9648.